Refund and Returns Policy

At UK MEWPS Ltd, we strive to provide the highest quality products and services to our customers. As we do not physically deliver any products, our refund and returns policy is tailored to reflect the nature of our business. Please read this policy carefully to understand your rights and our obligations.

Digital Products and Services

1. Refund Eligibility

  • Digital Products: Refunds for digital products (e.g., software, digital downloads) are not available once the product has been accessed or downloaded. If you experience any issues with the product, please contact us for support.
  • Services: Refunds for services rendered are considered on a case-by-case basis. If you are dissatisfied with the service provided, please contact us to discuss your concerns.

2. Requesting a Refund

  • To request a refund, please contact our customer service team within 14 days of your purchase with the following information:
    • Order number
    • Date of purchase
    • Reason for the refund request
  • Email: support@mewps.uk
  • Phone: 01740 669926

3. Processing Refunds

  • Once your refund request is received, we will review and notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.

Subscription Services

1. Cancellation Policy

  • Subscriptions can be cancelled at any time. To cancel your subscription, please log into your account and follow the cancellation instructions or contact our customer service team.
  • Cancellations made after the billing period has started will be effective from the next billing cycle.

2. Refunds for Subscriptions

  • We offer a 14-day money-back guarantee for new subscriptions. If you are not satisfied with your subscription within the first 14 days, you may request a full refund.
  • Refund requests made after the initial 14-day period will not be eligible for a refund, but you can cancel your subscription to avoid future charges.

Contact Information

If you have any questions about our Refund and Returns Policy, please contact us at:

Changes to This Policy

UK MEWPS Ltd reserves the right to modify this Refund and Returns Policy at any time. Any changes will be posted on this page, and it is your responsibility to review this policy periodically. Your continued use of our website and services constitutes your acceptance of the updated policy.

Thank you for choosing UK MEWPS Ltd. We appreciate your business and are committed to providing you with the best possible service.